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Frequently asked questions
Company
Who is TycheTools?
What are “correct by design” sensors?
What data do you collect and how?
What savings should we expect when using TycheTools’ “correct by design” sensors and AI-driven platform?
Software
Where is TycheTools housed?
How secure is TycheTools?
How does TycheTools differ from other data centre monitoring systems?
Does your technology integrate with other systems and devices?
Where is our data stored?
What PC requirements are necessary to run the software?
Can cooling units and other systems be controlled through the software?
How do customers receive thermal alerts?
Can you set up alarm system triggers?
Are additional staff required to run the system?
Hardware
At what frequency do your sensors operate?
How do your sensors link to TycheTools?
Do we need to provide power for your wireless sensors?
How accurate are your sensors?
Installation
How fast can I get the TycheTools system installed?
Do I need an “expert” to install various devices?
How is the sensor attached to the rack?
Do you need access to the inside of a cooling unit to install the sensors?
Can the sensors be installed in a legacy system such as ACUs that are belt driven?
Can I put the sensors in an In-Row ACU?
Support, Maintenance, and Updates
Will I have to pay for the latest updates and additional functionalities?
How regular are the updates?
Is support and maintenance provided when purchasing your hardware and software service?
What training do you provide?
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